We have collected the most frequent questions and answered them here for you. Simply click on one of the following questions to get the answer.

Origin of Products and Materials

Question Where do the products come from?
Answer

Approximately 80% of the products in the BIZAR catalog are manufactured in Colombia. A small portion comes from other Latin American countries such as Ecuador, and occasionally we create small collections under the BIZAR brand that can also be partially produced in Germany.

Question Do you buy your products directly from the manufacturers?
Answer

Yes, at BIZAR we try to avoid intermediaries for several reasons: firstly, to guarantee the best possible quality, and secondly, to pay the producers a fair price for their work.

Knowing the manufacturers and designers of each of our products is an important part of our work approach. Our products are partly ambassadors of indigenous cultural groups, so we try to preserve the meaning associated with the product.

Question Where do the materials come from?
Answer

All the brands we work with pay attention to responsible production and use local materials whenever possible. Most of our products are made with ancient materials and techniques that can only be found in certain regions of Colombia. You can find detailed information about the origin and development of each of our products in the Techniques and Materials sections.

Question From where is my product shipped when I place an order with BIZAR?
Answer

We bring all products directly from Colombia and have them here in Cologne. When you place an order, it is processed and shipped from Cologne.

Question Is it possible to order products from Colombia that are not included in the BIZAR catalog?
Answer

At BIZAR, we try to bring products to Germany twice a year, this way we reduce the carbon footprint of these trips. For this reason and due to logistical complications, we only offer some products on request. However, write to us and tell us which products you are interested in, and we will inform you about the possibility of getting your product before our next collection. You can use the contact form to let us know which products you would like to find in BIZAR.

Product Quality

Question Can I order multiple items of the same model?
Answer

Generally, the products you find on BIZAR are produced in small batches. Often our products or models are unique to guarantee exclusivity. For clothing items, we usually only have a few units for each size.

Question Can my product look different from the photo?
Answer

Yes, most items in our catalog are handmade, so there may be minimal changes in color or design. Additionally, products made from natural materials such as tagua or wood may have slight color variations.

Question How can I clean my product?
Answer

In the product description, you will find information about the technique or materials of the item. We invite you to read our section on Techniques to learn more about how to care for your item.

Question Are sizes in Colombia different from German sizes?
Answer

Sometimes. Our sizes are usually standard S, M, L. However, the shape of the products may differ from European standards. We are happy to help you find the right size for you. Please contact us in these cases.

Copyrights

Question Are the products marketed by BIZAR original designs?
Answer

Yes, at BIZAR we have great respect for the design and creations of our manufacturers. To ensure their originality, we travel to each of the factories and observe the product development process.

Likewise, we always try to convey to our customers how, where, and who is behind the production of our products.

Question What do the symbols on the products mean?
Answer

Many of our products are inspired by indigenous designs and symbols. Mountains, animals, plants, and the elements are some of the most represented symbols in designs of indigenous inspiration. We invite you to read our section on Techniques and follow our blog, where we try to collect this information and answer all your questions.

Question Do the products have a ritual application?
Answer

Yes, but that’s up to you. Many of our products have symbols, special stones, or signatures that are related to rituals or energies in some way. However, their effect depends on you and the belief you have in these types of cosmologies.